All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the stept. Do so through our Contact page.
Please do not send your purchase back to us unless we authorize you to do so. Some items can be returned without shipping costs, but not all of them. We will let you know when the issue occurs.